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What Governs Your Account on 0ktk

Using 0ktk — whether you deposit via bKash, browse the live casino, or place a sports wager — means these legal terms apply to your account. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityWallet and Payment RulesData and PrivacyJurisdiction Notice
0ktk What Governs Your Account on 0ktk
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — registration details, transaction records, and session history — is stored securely and used only to operate your account and meet our legal obligations. We do not sell your personal data to third parties. You can request a copy of the data we hold on you at any time through live chat or email.

Data Retention

We keep account and transaction records for as long as required by applicable law. After your account closes, records are retained for the legally required period, then deleted.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings page in your account.

Account Security

Login uses a one-time password sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact live chat to flag the account.

Data Requests

To access, correct, or delete your personal data, contact us via email with your registered mobile number. We verify your identity before processing any data request.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, use the channels below. For account-specific issues — including wallet verification or a transaction you do not recognise — live chat gets you to our team fastest. Email is better for formal written requests that need a paper trail.

Team online

Live Chat

Open the chat widget from any page in your account. Our team handles legal queries, account disputes, and wallet verification questions through this channel.

Email Support

Send formal requests — data access, account closure, or written dispute notices — to our support address. We aim to respond within two business days.

Account Settings

Some requests, like updating your registered mobile number or reviewing your transaction history, can be handled directly inside your account settings without contacting support.

Common Questions About These Terms

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, live chat or email will get you a direct answer.

Yes. Completing a deposit through bKash, Nagad, or Rocket confirms you have read and accepted these terms. The payment itself is also subject to your wallet provider's own policies.

Access depends on your local law and the regions we currently serve. We do not confirm eligibility on your behalf — check whether online casino access is lawful in your location before opening an account.

Email us with your registered mobile number and a clear request. We verify your identity first, then send your data within the timeframe required by applicable law.

We retain transaction and registration records for the period required by law after closure. Once that period ends, the data is deleted. You can ask us what period applies to your account.

We post an updated version here with a new effective date whenever terms change. Continuing to use your account after that date counts as acceptance. Close your account before the date if you disagree.

Disputes about the transfer on Rocket's network go to Rocket support. Disputes about your 0ktk account balance — what was credited or debited — come to us via live chat or email.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.